Frequently Asked Questions

How I work with clients, how planning fees are structured, and what to expect from first inquiry through the end of your trip. 

Frequent Asked Questions

Before clients commit to working with an advisor, the most useful thing I can offer is clarity on how my practice actually runs. The answers below cover my process, how planning fees are structured, the kinds of trips I take on, and the support you can expect before and during travel. If your question isn’t here, the contact link at the bottom of this page reaches me directly.

FAQS:

GENERAL QUESTIONS

What does Trey Tracy Travel do?

Trey Tracy Travel is an independent travel agency. I plan and book deluxe, premium, and luxury trips for clients who would rather have someone with judgment and industry relationships build the trip than configure it themselves on a booking site. My work spans ocean and river cruises, escorted and small-group tours, all-inclusive resorts, group travel for families and organizations, and fully customized international and domestic itineraries.

Why should I use a travel advisor instead of booking online?

Online booking engines are transactional. An experienced advisor is relational and strategic. I steer clients toward the right ship, hotel, or itinerary the first time, surface options that don’t appear in a search engine’s first ten results, place every booking with a vetted supplier, and stay engaged before and during travel if anything needs attention.

There’s also a quieter point worth making. Most cruise, tour, and resort fares already include an advisor commission in the published price — whether a client uses an advisor or not. The question isn’t whether to pay for one. It’s who you want using that portion of the fare on your behalf.

For more details visit my Why Use a Travel Advisor page.

Do you charge a planning fee?

Yes — most trips do. The fee compensates me for the research, itinerary design, supplier coordination, and ongoing support that go into a well-built trip. It also frees me to recommend what genuinely fits each client rather than whichever supplier pays the strongest commission. The fee is quoted in writing during our first consultation, before any planning work begins.

What does your planning fee include?

Depending on the trip, planning fees may include:

  • Destination research and recommendations
  • Custom itinerary design
  • Hotel, cruise, tour, and resort selection
  • Activity and excursion guidance
  • Travel logistics coordination
  • Ongoing support before and during travel

Fees vary with trip complexity and are quoted in writing before planning begins. They are separate from the cost of the trip itself. Simpler bookings — a straightforward cruise, for example — may not require a planning fee at all.

How do I get started?

Start by sending me a trip inquiry. We’ll then schedule a complimentary consultation call to talk through where you’re going, who’s traveling, your timing, and the kind of experience you have in mind — before any planning begins.

How far in advance should I plan my trip?

Lead times that work well in this practice:

  • Most trips: 6–12 months ahead
  • Peak season, Europe, Alaska, river and ocean cruises, and group travel: 9–12+ months
  • African safaris, expedition cruises, holiday-week travel, and large family trips: 12–18 months

Last-minute travel is possible, but the further out we start, the wider the field of cabins, suites, lodges, and guides actually available.

Are there trips you don’t book?

If a trip falls outside my expertise or my vetted supplier network, I’ll say so and point you to a better fit. The categories I generally don’t take on:

  • Short-term rentals (Airbnb, VRBO, and similar)
  • Standalone airfare not paired with a larger trip
  • Destination weddings
  • Disney parks and Disney cruises — these go to Melissa Ragazzi on my team, who specializes in them

What types of travelers do you work with?

Most of my clients are couples planning honeymoons or milestone trips, retired and nearly-retired travelers with time for longer immersive journeys, and families building multi-generational trips around an anniversary, a birthday, or a holiday. The common thread is that they would rather work with someone who knows the suppliers, the ships, and the destinations than figure it out alone.

Do you plan group travel?

Yes — group travel is a meaningful share of this practice. I design and manage trips for families, organizations, churches, and hosted departures, from the initial concept through every traveler’s return home.

See the Group Travel page for more.

Can you book flights for me?

Yes, when flights are part of a larger trip I’m building and a planning fee is paid.  If you’d rather book your own air with loyalty points, I’m happy to recommend the right routing and timing so the rest of the itinerary works.

BOOKING & PAYMENTS

Do you offer payment plans?

Most cruise lines, tour operators, and resort partners book on a deposit-plus-final-payment schedule, with the balance typically due 60–120 days before departure. I’ll walk you through the exact schedule for your specific trip when we review the proposal.

Will my invoice be itemized?

Most cruise, tour, and resort bookings are priced as packages by the supplier rather than itemized line by line. Where line-item detail is available — flights and pre/post hotel nights, for example — I’ll include it. I’m always happy to walk through exactly what’s covered in your total.

Can I make changes after receiving my proposal?

Yes. The proposal is the starting point of a conversation, not the finish line. Adjustments, upgrades, and alternate options are part of the process — we shape the trip together until it’s the one you want.

TRAVEL DOCUMENTS & INSURANCE

Do I need a passport?

A valid passport is required for all international travel and strongly recommended for cruises — including closed-loop cruises from U.S. ports, where it’s technically optional but a single missed sailing makes that a risk not worth taking. Most countries require your passport to be valid for at least six months beyond your return date. Applying for, renewing, and verifying entry requirements on your passport is your responsibility as the traveler.

Do you help with visas and entry requirements?

As a travel advisor I can’t apply for visas or complete destination-specific entry requirements on your behalf — those have to come from you. I will tell you what’s required for the destinations on your itinerary and point you to the official resources for getting it done.

Do you recommend travel insurance?

Yes — strongly. Travel protection covers the things every traveler eventually encounters: a cancellation that’s not your fault, a medical issue away from home, a missed connection that cascades, a supplier delay. For any trip with significant non-refundable deposits, international travel, or travelers over 65, I consider it essential. I’ll review options with you before booking.

SUPPORT BEFORE & DURING TRAVEL

What kind of support do you provide while I’m traveling?

Real support, not a help-desk number. From the day a booking is confirmed through the day you return, I’m the one you reach when something needs attention — a flight disruption, a hotel that didn’t honor a request, a missed transfer, a medical issue at sea. I work directly with the cruise line, tour operator, or hotel on your behalf, and I do it from the U.S. while you focus on the trip in front of you.

When will I receive my final itinerary?

Final documents arrive 10–21 days before departure and include a digital itinerary you can pull up from your phone in transit. About 21 days out, I’ll schedule a pre-departure call with you to walk through the documents, confirm the day-one logistics, and answer any last questions before you go.

What happens if I need to cancel my trip?

Cancellation policies vary by supplier — sometimes meaningfully. As soon as you let me know, I’ll walk you through the relevant deadlines, the supplier’s penalty structure, and whether travel insurance applies. Trey Tracy Travel also charges its own cancellation fee when a fully-booked trip is canceled, which is disclosed in the planning-fee agreement and listed on our agency invoices.